Payments
Payments may be made by cash, cheque or credit card (Visa, Mastercard). Verbal authorization for use of your credit card for deposit confirms your reservation and indicates your compliance with our terms and conditions. Final payment is due 90 days prior to departure. We reserve the right to cancel a booking if final payment is not received within 5 days of its due date. For final payments by credit card, we require a credit card authorization form to be completed. Tours are not confirmed as operating until all participants have paid in full.

Upon Registration
Upon receipt of your deposit, we will send you a pre-departure package including required forms to be completed, insurance information, visa/and or passport requirements, recommended reading list, packing suggestions, and other travel related tips.

Cancellations
In the event of a cancellation you must notify Quest Nature Tours immediately and in writing. The tour price is quoted as a package.
No partial refunds or credits will be given for services not used. Cancellation fees will be charged per person as follows:

Travel Insurance
We strongly recommend that you purchase insurance to cover both cancellation and medical emergencies. We will send you an insurance application form and recommended coverage with your pre-departure package. If you have your own coverage, please be sure it includes a provision for emergency evacuation. A waiver must be signed if you do not wish to purchase the insurance offered.

Guaranteed Fixed Trip Cost
When we pay our international operators for the services they provide for us, it is either in US$ or in the currency of the country in which we are traveling (Australia, New Zealand, South Africa, Madagascar and Spain) and this becomes the FIXED CURRENCY. We guarantee the cost of the trip in the FIXED CURRENCY. The fixed currency cost of each tour is listed in red in the brochure.

We are a Canadian company and will gladly accept Canadian dollars at our current exchange rate at the time of payment(s). Please Note: once final payment is made the cost is guaranteed and there will be no currency exchange adjustments.

Tour Pricing
Tour prices are based on ground costs, airfares and exchange rates at time of printing this brochure. Quest Nature Tours tries its utmost not to increase tour prices (in full or part), however, sometimes increases are outside its control. Quest Nature Tours reserves the right, as governed by the Ontario Travel Industry Act to amend tour prices (or any part) for reasons such, but not limited to increased fuel costs, airfares, airport charges or increases in ground operator service fees. Any increase in tour prices must be paid prior to the departure date.

Changes to your Booking
If you wish to change your original booking or transfer to another tour prior to the final payment deadline, you must notify Quest Nature Tours in writing. Changes made before the final payment deadline of the applicable tour will be subject to an administration fee of C$75 / US$50 per person, plus GST. Changes and/or transfers are not allowed within 90 days prior to departure these will be subject to the applicable cancellation fee.

Notice to Travellers
Travellers should be aware that different living standards and practices exist outside of Canada including but not limited to provision of utilities, e.g. water and electricity, accommodation, services of all kinds, food, food preparation and water quality. Quest Nature Tours shall not be responsible for any loss, damage, injury or inconvenience resulting from different living standards and practices outside Canada.

Customs and Immigration
Customs and / or immigration officials may, at their own discretion, deny a Quest passenger entry into their country. Quest Nature Tours cannot be held responsible for denied entry under any circumstances and refunds will not be given.

Tickets and Travel Documentation
Tickets and trip documentation will be sent to the tour participant approximately three weeks prior to departure. Participants in possession of their travel documents assume full responsibility for loss or damage before and during the tour and will incur all/any applicable penalties for any re-issues plus an administration charge of C$75/US$50.

Liability Release and Responsibility
Prior to participating in any tour, you will be required to complete a brief confidential personal data, health and liability form.

All services described herein are organized by Quest Nature Tours acting as agent for the owners, contractors and suppliers providing ground transportation, hotel accommodations, ship accommodations/services, activities and all other related travel services. Notice is hereby given, that all arrangements made on behalf of customers are made by the organizers, on the sole condition that the organizers, shall not be held responsible for any injury, death, accident, delay, loss, damage, or irregularity, which may be occasioned through acts of any company and/or persons engaged in carrying out arrangements and services described herein or otherwise in connection herewith.

The information contained in this brochure is correct to the best of the organizers knowledge, but the organizer accepts no liability for any inaccuracies therein. The organizer reserves the right to alter any itinerary or service at any time without penalty to the organizer.

Any additional expense or cancellation cost shall be borne by the customer. The organizers reserve the right to withdraw or refuse any service to any customer at the discretion of the organizers. Payment of deposit is taken as acknowledgement of and agreement to the above items.

Delay, Cancellation or Change of Itinerary
Since schedules are determined many months in advance, changes in dates, accommodation and / or leaders may have to be made. Quest Nature Tours reserves the right to cancel any tour prior to departure (including, but not limited to reason of too few people booking on any tour) in which case participants will be given a refund in full. However, you will not be entitled to make any further claim for any injury, loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation (including but not limited to airline tickets, visa, passport and vaccination charges, or departure, airport and airline taxes). Should you choose not to take part in any activity or make use of the services provided, no refund will be made.

Tour and Leader Changes / Postponement / Delay
It is possible that tour change, postponement or delays prior to or during the tour (either in relation to departure or to the duration of the tour) may become necessary. This could happen due to inclement weather, political restrictions, airline strikes or any other cause. In this event participants will have no right to a refund of the tour price. In the event that the advertised tour leader is unable to lead the tour for any reason, a qualified substitute will be named by Quest.

Our tours often go into remote regions. The cost of the tour does not include any additional costs for meals and accommodations due to delays, emergency evacuation costs, or transportation to and from your home to the departure point.

Airlines / Airfares
This brochure, the Reservation Form and these Terms and Conditions are not issued on behalf of, and do not commit any airline whose services are used or proposed to be used in the course of the tour. Airfares arranged through Quest Nature Tours, in conjunction with a tour package will be subject to the rules and regulations as determined by the air carrier.

Carriage is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not "international carriage" as defined by that Convention. All flight times, flight itineraries and carriers are subject to change with or without prior notice. We recommend that you contact the airline within 24 hours of departure to reconfirm your departure time. Quest Nature Tours recommends that you check in with the airline 2-3 hours prior to international departure.

Accommodations
On each of our Canadian land tours, we will be staying in 3 star motel/hotel accommodations. On each of our international land tours we use hotels, inns and lodges that are classified as 3 and 4 star properties. At times, we may use 5 star hotels. The rooms, unless clearly stated in the detailed trip itineraries available for each tour, have private bathrooms and twin beds. On many of our expedition cruises, there is a selection of cabin categories available. Please refer to the detailed trip itineraries for a full description of the accommodations.

Transportation
Generally for our Canadian land tours we will be using a 15-passenger window van. Every effort will be made to break up any of the longer drives with frequent stops. The vehicles we use on our international tours vary according to the country and the size of our group. For example, in East Africa we use 10 passenger pop top vans with a maximum of 6 participants in each. In Cuba, we hire medium sized air conditioned buses, some with washrooms on board. In Australia and New Zealand, our operator provides comfortable 20 - 22 seat mini buses. A daily seat rotation will be organized by your leader. Please refer to the detailed trip notes, available for each tour, for a full description of the vehicles we plan to use on the trip.

Quest Nature Tours is presented by Worldwide Quest International Inc., a Canadian tour operator. All participants on Quest Nature Tours are covered by the terms of the Ontario Travel Companies Act. Ontario Licence #2667946 (retail) #2667953 (wholesale).